Frequently Asked Questions

How often does Pinky's Pooper Scoopers provide service?

We currently provide once a week service on a set schedule.

 

What days of the week do you provide service?

Pooper Scooper service is Monday-Friday. Your service day will depend on where you live.

 

Do I have to be at my property when you provide service?

No, you do not have to be there.

 

Can my dog(s) be left in the yard when you provide service?

Sure, as long as your dog(s) like us. If your dog(s) do not like us being in their space, then probably not. But we can determine that once we meet your dog(s). Justin is very good with all dogs and it is very rare that we would need the dog put away when we service your house.

 

What do you do with all of the dog waste?

We put the waste in a garbage bag and place it in your trash can.

 

Can you take the dog waste with you?

Absolutely, however there is an extra fee of $2.00 per week.

 

Can I hire Pinky's Pooper Scoopers for a 1 time cleaning only?

Sure! We will schedule a day to check your yard to give you a custom quote.

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How am I billed?

We will bill you for services by mail or email at the end of the month. Payments are due upon receipt of the bill. Acceptable forms of payment are: cash, check, credit card. For your convenience, you may keep a credit or debit card on file with us so you never have to get a bill in the mail. If you choose this option, your credit card will be charged each month between the 30th and the 5th of the following month for your balance.

 

There is a $10.00 late fee for accounts not paid by the 20th of the month following service.

There is a $25.00 return check fee for the first check, $50.00 for the second check, after that, we will need to charge your credit card for continued monthly service.

 

What if I forget to unlock my gate or my dog does not let you in?

We will forgive and forget the first time; after that, we will have to charge our normal rate. The reasons why we think this is fair: (1) we have previously forgave and forgot once (2) we have spent time and gas to drive to your house (3) we will have twice as much poop to scoop on the next visit.

 

What if the weather does not cooperate with a service visit from Pinky's Pooper Scoopers?

We will work through most weather conditions. If the rain is too heavy or it has snowed too much, we may not be able to scoop that week.

 

If there is extreme weather or reasons beyond our control that will prevent us from pooper scooping your yard, we will continue your service on your next regularly scheduled visit. We will charge you a reduced rate of $7.00 for one dog and an additional $2.00 for each additional dog you own (unless you complete that week’s cleaning yourself) due to our work load being doubled when we return. Please call our office to advise if you intend to clean up your yard. If snow stays on the ground for more than a week, but there is no new snow to cover it, we will do regular clean ups to prevent excessive accumulation.

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Are you licensed, insured and bonded?

Yes, yes and yes. We are licensed in the State of Nevada as well as every city and county we service. Our insurance is specifically designed for the pet care service industry.

 

Do you provide service on major holidays?

We do not work on the following major holidays:

New Year's Day

Memorial Day

Independence Day

Labor Day

Thanksgiving and Family Day (Friday after Thanksgiving)

The week of Christmas

 

We will charge you a reduced rate of $7.00 for one dog and an additional $2.00 for each additional dog you own (unless you complete that week’s cleaning yourself) due to our work load being doubled when we return. Please call our office to advise if you intend to clean up your yard.

 

Is there a service contract needed?

No. Just let us know when you would like us to start or stop your service.

 

Can I skip one of my scheduled visits?

Sure~ just call us and let us know and you will not be charged for that missed visit as long as your dogs are not there for the week or you clean up that week's accumulation. If there is no accumulation then you will not be charged for that week.

 

You sound very busy, do you ever get a chance to take a vacation?

We do, two service days per year.

We will charge you a reduced rate of $7.00 for one dog and an additional $2.00 for each additional dog you own (unless you complete that week’s cleaning yourself) due to our work load being doubled when we return. Please call our office to advise if you intend to clean up your yard.

 

THANK YOU FOR YOUR BUSINESS!

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